Or, tap the Whiteboard for a blank space where you can sketch your ideas on a virtual whiteboard for a quick way to show your team what you're discussing. Or, you can write a full wiki of documents as a permanent record of what your team does, and share Office Online documents in your chat. But when everything's just another comment in your team's General channel, it's easy to miss out on valuable info if you don't read through every message. You can invite team members to rooms you create—but they're not shared by default. On top of that, Overtone also includes a couple of social features that will allow you to connect with people who have similar interests as you and discover teams that are playing the same game. Backchannel Chat is a class discussion tool that was designed from the ground up to support teachers.
But with WeChat you also get features like location sharing to help you find friends who are nearby, and you can share moments or snapshots of your day. This app allows you to send and receive instant messages from a wide variety of services. And if you can't help a customer yourself, SnapEngage lets you hand the chat off to another support agent—or you can transfer the chat to a call and talk a customer through their problems without typing. Your information and photos can be pulled in a matter of seconds, and you can get to browsing that much sooner. Facebook Messenger Facebook has its own separate messaging app that makes it very convenient to chat with friends and family. Instead of having one conversation in view at a time, Cliq lets you open up multiple chat and private messages with each in its own column.
Users can use Raidcall to transfer files, keep chat records, share YouTube videos, etc. And, if you need to take action on any message or thread, tap the Todoist button in the top right corner to add a new task to your Todoist to-do list that links back to the original conversation. And if your customers would like a record of the chat once you've solved their problems, you can easily email them a transcript or share it with your team. Chatlio lets you chat with your customers right inside Slack, with a widget on your site that sends your customer's data to Slack so you can answer questions without leaving your team chat app. Mumble also has mobile applications that have been developed by third party developers.
Rather than flip among your most frequently used conversations, you can keep them all open at once. There will typically be a General group for random discussions, along with groups for each team or topic your company is discussing—and maybe a few fun groups about pets and music and other fun stuff. Freshdesk makes that easy by including a form in the chat box to gather more info before initiating the chat session. Line is a very popular app, especially in Asia, with more than 600 million users. Then, you can add it to your site, and integrate it even deeper using the to connect it to your store or apps. It works well for random conversations but is at its best when you're hammering out a proposal or outlining a project together with a team.
With black chat apps a color-changing screen. Then, in the shared to-do list—again, in the sidebar—add tasks for everything that needs completed and assign them to the right people. Those files will automatically have their sharing permissions changed to share them with your entire team in that room, and it'll be easy to find them again later with Hangouts Chat's document filters in its search tool. And if a call is more straightforward, team chat apps often include conference calls, video chat, and screen-sharing tools. You'll never have to wait for customers to finish typing, as LiveChat shows what they're writing before they press send. Olark's Targeted Chat feature is perfect for you. With over 20 Million members, BlackPlanet is the world's largest online niche community.
Easily control and moderate your classroom discussions in realtime. It works across devices on mobile and desktop platforms. Connect Google Drive to see a list of recent files in the sidebar, and share the file directly into the conversation. And if you can't understand something, there's Google Translate built in to help. That's how —a live chat app acquired by Zendesk in 2014—can help you support your customers in real-time, whether you already use Zendesk or not. Then, you can quickly reply with canned messages that can be activated by typing a hashtag. And, it can be self-hosted on your own servers.
The basics are solid with real-time updates when messages are delivered, read, and when the recipient in responding. As you work on your ideas, odds are you'll share Google Docs, Sheets, and Slides files in Hangouts Chat. Players can make a list of friends, to quickly be able to contact them, whenever they need to. Article originally published April 29, 2014; re-written June 23, 2017 to remove dead apps including Hall, Grove, Kato. And, you can have your email, real social media updates, and more come into your feed for one app with all your conversations.
There are a few that work behind the scenes to curb freedom of expression based on their own jealousies and pet peeves. And you can quickly add someone from another team to your chats, with their DiscordTag or the Instant Invite link that lets you share a chat server with anyone. This black chat apps role-play. Flowdock simplifies things with an Inbox for notifications so you can get updates from your team and apps in separate places. Reply to someone's message, and Flock will quote what they said right under your reply—much like in a forum. That way, you can offer live chat just to the customers most likely to buy—or those who have already bought your most expensive products.
Select as many messages as you need—from you or others—then add a subject and a formatted long-form message that expands on your thoughts. Here are some other great apps to try out, each with a unique take on team chat: Icon: App Description Free for: Paid from: Need a chat app that's more focused on direct messages—and one that still works with email? The Best Live Chat Support Apps Live chat requires a support team that's ready to answer questions, but it also requires a tool to help you chat with customers from your site. Below are our in-depth reviews that will take you through the membership options, user information, and success stories of each one. You can then follow up on those posts and other tasks with its built-in board. You can also run Overtone on a web browser, which is always an added benefit. Chatting with multiple customers at once is easy, with Pure Chat's tabbed interface that gives you multiple conversations and complete info on everyone at once. Chat's great since there's a written record of everything, where with phone calls you need to keep records of things to do next.