Pricing SmartSupp offers a free plan with an unlimited number of agents and chats. You can monitor chat and visitor activity in real-time, then integrate SnapEngage with Google Analytics to measure the impact on your conversion rate. The profit from that one conversion was enough to pay for 1 year of JivoChat and then some! The themes themselves are not mobile-responsive. This makes it ideal for businesses where more hands-on support is needed to complete the sale. So what happens when they bring this kind of functionality to the world of live chat? Velaro is designed to be an all-in-one solution for customer support and engagement. If no one replies, a trigger can be set to leave a message. Handy being able to send attachments.
Chatra claims to be a modern live chat and messenger tool that adds a personal touch to your service. I have used many live chat providers and find Jivochat to be the best. Zendesk Chat , formerly Zopim, is a logical choice for anyone already using Zendesk for customer service. An intuitive interface makes it easy to use. Intercom is designed to be an all-in-one tool for customer communication. Analytical details include how long the customer was engaged with the agent via chat, log in length, customer satisfaction ratings and much more.
So, which live chat program is right for you? Sales teams use Live Guide for lead capturing and easy integration with any third-party software or system secures a smooth flow of your customer data. JivoChat allows visitors to talk to you using their favorite platforms, so you never miss an opportunity to make a connection. The agent who answered the call first is connected with the visitor. Other features like routing, queuing, surveys and the ability to email transcripts. But its integration options, ease of use, and customization features make it difficult to do that.
If you need easy-to-use, brandable chat with visitor monitoring and surveys as well as detailed agent transfer and routing capabilities for multiple chats and multiple agents, WebsiteAlive is one of the better choices. A little bit more than your average live chat program, SmartSupp, based out of the Czech Republic, lets you record and track visitor mouse movements and clicks directly from your agent dashboard. Tasks that should ordinarily be easy, such as creating an automated support email account, are also a bit complex. Pricing Chatra offers a free forever plan and a paid plan. After a visitor requests a Callback, all your agents' phones ring at once. That said, each of the live chat solutions profiled here offers a free trial or the ability to request a demo.
While the brand itself might sound more like a college course than a live chat provider, Com100 has made significant improvements in its chat program over the past couple of years. . What will happen when the 14-day demo expires? This includes their natural language processing tool, A. Become closer to your clients with Jivo Give your team tools to respond lightning fast Agents receive all chats, emails, and calls in one Jivo app, so no more time-consuming fumbling between different windows. Branding the chat with your own look and feel is also a bit limited compared to the other options on this list. The Verdict They do one thing and do it phenomenally well. Please feel free to if you have any questions.
The live chat interface is also integrated with a Helpdesk platform, letting you and your agents address customer concerns outside of the chat box. Best known as a helpdesk software, Kayako is used by thousands of companies around the world. Screen sharing, which is standard on many plans, costs extra with WebsiteAlive. It also works alongside Salesforce, Magento, WordPress and a handful of other web-based services. Adding live chat functionality makes a seamless customer communication process, and eliminates the need to install an additional tool on your site altogether. Thank you Jivochat for helping my business grow! The company offers messaging products, marketing, and customer service all in one platform.
You can easily see how your agents are performing and what pages visitors are on before they reach out to you. First, you need to add LiveChat code to your websites. This way, you will never miss a chat when you're on the road. Implementing it is a two-minute job, but the benefits seem to continue growing forever. This way your agents will immediately know where the chat is coming from. The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues.
Live Chat for your website If you're looking for a live chat option, but just aren't ready for a paid edition then My Live Chat Free version is the perfect way to go. For Comindware, JivoChat became critical in improving our Customer Experience. This makes it easy to pull qualitative data and customer insight you can use to improve your marketing strategy. The Pros Chatra keeps the conversation history forever both for you and your customers, so a visitor can continue a conversation even if they leave your website and come back later. Kayako Engage is primarily a helpdesk software company, and its live chat feature is designed to play a role in the customer service process. When one of the agents answers the call, all other phones stop ringing and Jivo calls the visitor. Send any file to a customer to shed some light on the situation.